Day 2: Leakage and Metering Conference

Smart Metering, PCC & Data Integration

09:30 – 10:00 | Arrival and Registration

10:00 – 10:25 | Welcome and Scene Setting

Objectives for the day

- Key challenges across PCC, PCDs, smart metering, and delivery in AMP8

Speakers:

- Paul Horton, CEO, Future Water Association

- Tanya Dady, Smart Solutions Director, Horizon Water Infrastructure

10:25 – 10:40 | Keynote: The Water Demand Observatory: Building Sector-Wide Insight for Lasting Change

An exploration of how the Water Demand Observatory is helping the sector better understand customer water use and demand trends, creating the evidence base needed to target interventions, support smarter metering, and deliver meaningful long-term demand reduction.

Speaker:

- Meyrick Gough, Managing Director, Water Resources South East

10:40 – 10:55 | Smart Meter Data: What's Next?

- What's the biggest headline?

- How is smart meter data already changing operations, customer engagement and regulatory thinking?

- Where's the untapped potential?

- What needs to change to unlock the full value of smart meter data?

Speaker:

Andrew Tucker, Water Demand Reduction Manager, Thames Water

10:55 – 11:15 | Refreshment Break

11:15 – 11:30 | Market & Retailer Alignment Session

Learning from Retail and CMOS

- Retailers and the move towards closer alignment between retail and domestic markets

- Insights from the water retailer group

- Have retailers successfully managed crossover billing?

- What can water companies learn from retail market operations?

Speaker:

Steve Formoy, Finance Director, MOSL

11:40 – 12:10 | Panel: Reaching the Unreachable: How can we connect rural areas?

Speakers:

- Alex Barter, Managing Director, Barter for Things

- Vadim Lyu, Managing Director UK and Global Practice Lead, Water Utilities, Netmore

12:10 – 12:30 | Operational Delivery & Installation Effectiveness

Reducing Wasted Time and Improving Outcomes

- How do we reduce failed installation visits?

- Learning from other install-heavy sectors

- Practical approaches to improving productivity and customer readiness

Speaker:

Jack Henson, Bid Manager, Clancy

12:30 – 13:30 | Lunch & Networking

13:30 – 13:45 | Presentation: The Future of Boundary Boxes: How Can They Work Smarter?

Speaker:

- Dale Hartley, International Water Sales Director, Hubbell

13:45 – 14:15| Strategic Session: PCC and Cross-Utility Data Integration

Changing PCC and Combining Energy & Water Smart Meter Data

• Opportunities and risks in changing PCC
• Combining energy and water smart meter data to drive better outcomes
• Discussion: how do we get the right people involved?

Speakers:

James Miller, Director of Data & Digital Transformation, Amnut

Rhys Durham, Senior Consultant, Artesia Consulting

14:15 – 14:30 | Governance, Reporting & Regulation

PCDs, Reporting, and Risk Ownership

- How should PCDs be reported and tracked?

- Input from reporting leads and data analysts

- Where does risk ownership sit?

- Does Ofwat need to specify how PCDs should work?

Speaker:

- Hilary Cox, IMA Smart Meter Data Analyst, Anglian Water

14:30 – 14:45 | Case Study: Driving Measurable Reductions in Water and Energy Consumption Through Behavioural Insights

Advizzo has demonstrated at scale how combining behavioural science with integrated energy and water data can meaningfully shift household consumption. In Dubai, personalised insights were delivered to more than 550,000 residents, helping reduce both water and electricity use while improving customer engagement and satisfaction.

Speaker:

- Clement Lapeyre, Global Head of Customer and User Experience, Advizzo

14:45 – 15:00 | End of the Day Summary

Speaker:

- Tanya Dady, Smart Solutions Director, Horizon Water Infrastructure

15:00 - 15:30  | Networking