Day 2: Leakage and Metering Conference

Smart Metering, PCC & Data Integration – Draft Agenda

09:30 – 10:00 | Registration & Networking
Arrival, refreshments, and informal networking.

10:00 – 10:15 | Welcome and Scene Setting

• Objectives for the day
• Key challenges across PCC, PCDs, smart metering, and delivery in AMP8

10:15 – 11:15 | Strategic Session: PCC and Cross-Utility Data Integration

Changing PCC and Combining Energy & Water Smart Meter Data

• Opportunities and risks in changing PCC
• Combining energy and water smart meter data to drive better outcomes
• Discussion: how do we get the right people involved?

11:15 – 11:35 | Refreshment Break (20 minutes)

11:35 – 12:25 | Market & Retailer Alignment Session

Learning from Retail and CMOS

• Retailers and the move towards closer alignment between retail and domestic markets
• Insights from the water retailer group
• Have retailers successfully managed crossover billing?
• What can water companies learn from retail market operations?

12:25 – 13:10 | Lunch & Networking (45 minutes)

13:10 – 14:10 | Water Dragons Competition (1 hour)

Innovators pitch solutions addressing:

• Smart metering delivery challenges
• PCC accuracy and PCD optimisation
• Reducing wasted installation visits
• Improving customer engagement and data use

14:10 – 14:40 | Operational Delivery & Installation Effectiveness

Reducing Wasted Time and Improving Outcomes

• How do we reduce failed installation visits (no access, no-shows)?
• Learning from other install-heavy sectors (energy, telecoms, logistics)
• Practical approaches to improving productivity and customer readiness

14:40 – 15:10 | Governance, Reporting & Regulation

PCDs, Reporting, and Risk Ownership

• How should PCDs be reported and tracked to ensure smart metering is delivering outcomes?
• Input from reporting leads and data analysts from water companies
• Where does risk ownership sit?
• Does Ofwat need to specify how PCDs should work?

15:10 – 15:30 | Upstream metering update

• Update on upstream metering in the DMA
• Key takeaways, actions, and next steps