Day 2: Leakage and Metering Conference

Smart Metering, PCC & Data Integration

09:30 – 10:00 | Registration & Networking
Arrival, refreshments, and informal networking.

10:00 – 10:15 | Welcome and Scene Setting

• Objectives for the day
• Key challenges across PCC, PCDs, smart metering, and delivery in AMP8

Speakers:

Paul Horton, CEO, Future Water Association

Tanya Dady, Smart Solutions Director, Horizon Water Infrastructure

10:15 – 10:35 | Keynote: The Water Demand Observatory: Building Sector-Wide Insight for Lasting Change

An exploration of how the Water Demand Observatory is helping the sector better understand customer water use and demand trends, creating the evidence base needed to target interventions, support smarter metering, and deliver meaningful long-term demand reduction.

Speaker:

Meyrick Gough, Managing Director, Water Resources South East

10:35 – 10:50 | Strategic Session: PCC and Cross-Utility Data Integration

Changing PCC and Combining Energy & Water Smart Meter Data

• Opportunities and risks in changing PCC
• Combining energy and water smart meter data to drive better outcomes
• Discussion: how do we get the right people involved?

Speakers:

James Miller, Director of Data & Digital Transformation, Amnut

10:50 – 11:10 | Refreshment Break (20 minutes)

11:10 – 11:45 | Market & Retailer Alignment Session

Learning from Retail and CMOS

• Retailers and the move towards closer alignment between retail and domestic markets
• Insights from the water retailer group
• Have retailers successfully managed crossover billing?
• What can water companies learn from retail market operations?

Speakers:

Steve Formoy, Finance Director, MOSL

Harry Cowan, Director of Water, Indigo Water

11:45 – 12:20 | Operational Delivery & Installation Effectiveness

Reducing Wasted Time and Improving Outcomes

• How do we reduce failed installation visits (no access, no-shows)?
• Learning from other install-heavy sectors (energy, telecoms, logistics)
• Practical approaches to improving productivity and customer readiness

Speakers:

Jack Henson, Bid Manager, Clancy

12:30 – 13:30 | Lunch & Networking (45 minutes)

13:30 – 14:15 | Presentation: Reaching the Unreachable: How can we connect rural areas?

Speakers:

Alex Barter, Managing Director, Barter for things

Vadim Lyu, Managing Director UK and Global Practice Lead, Water Utilities, Netmore

14:15 – 14:30 | Presentation: The future of boundary boxes: how can they work smarter?

Speaker:

Dale Hartley, International Water Sales Director, Hubbell

14:30 – 15:00 | Governance, Reporting & Regulation

PCDs, Reporting, and Risk Ownership

• How should PCDs be reported and tracked to ensure smart metering is delivering outcomes?
• Input from reporting leads and data analysts from water companies
• Where does risk ownership sit?
• Does Ofwat need to specify how PCDs should work?

15:00 – 15:15 | Case Study: Driving Measurable Reductions in Water and Energy Consumption Through Behavioural Insights

Advizzo has demonstrated at scale how combining behavioural science with integrated energy and water data can meaningfully shift household consumption. In Dubai, we delivered personalised insights to more than 550,000 residents, helping reduce both water and electricity use while improving customer engagement and satisfaction. This is a strong real‑world example of what’s possible when smart meter data is unified and turned into actionable guidance.

Speaker:

Clement Lapeyre, Global Head of Customer and User Experience*,* Advizzo

15:15 – 15:30 | End of the Day Summary

Speaker: Tanya Dady, Dayworth Consulting