Ofwat set high expectations for water companies at the 2019 price review, challenging them to go further than ever before, improving efficiency, customer service and resilience.
The utilities were encouraged to look well beyond the next five years to meet the needs of future customers – and to protect and improve the natural environment.
Three companies – Severn Trent Water, South West Water and United Utilities – submitted plans that set a new standard for the sector and so were awarded ‘fast-track’ status. Not only will they receive their draft determinations from us earlier than other companies – they will also receive financial and reputational benefits.
Other companies, whose original plans required more significant interventions, submitted revised plans to Ofwat on
1 April 2019. Draft determinations on 18 July 2019.
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