PN 20/19: Ofwat sets out strategy to improve life through water

Ofwat has today published a new strategy to help transform water company performance, meet long-term challenges and embed public purpose into the sector, so that it can improve life through water now and in the future.

Developed after a year of listening, during which time Ofwat spoke face-to-face with more than 250 different organisations and members of the public, the strategy focuses on how Ofwat can help deliver the things that matter most to people. That includes improving the environment, securing affordable bills, delivering resilient, reliable and high-quality services, and seeing companies act in the long-term interests of society and the environment.

Informed by those conversations, and to meet those ends, Ofwat has set three strategic goals:

  • to transform water companies’ performance for customers,
  • to drive water companies to meet long-term challenges through increased collaboration and partnerships, and
  • for water companies to serve a wider public purpose, delivering more for customers, society and the environment.

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