31 January 2019
OFWAT have announced high expectations for 
water companies at PR19, pushing them to go further than ever before, improving efficiency, customer service and resilience. In order to achieve this OFWAT have requested that water companies:
- Share financing gains with customers, ensuring that dividend and executive pay policy is aligned to delivering for customers.
- Look well beyond the five-year price review period to meet needs of future customers and protect and improve the natural environment.
OFWAT’s initial assessment of water companies’ business plans for 2020 – 2025 shows how the best companies across England and Wales are rising to these challenges.
OFWAT’s decisions at a glance:
