Morrison data services secures five-year meter reading and back office support services agreement with Southern Water

Morrison Data Services, the UK’s leading utility data services provider to the energy and water market, and a part of M Group Services, has secured a five-year contract to deliver meter reading, front and back-office support services during the AMP7 regulatory period (2020-2025) on behalf of Southern Water. The contract is valued at £14.5m and includes the option to extend by a further three years into the AMP8 regulatory period.

Under the terms of the agreement, Morrison Data Services will provide both automated (drive/walk by) and visual meter reading and data collection services, carrying out two million visits each year. In addition, Morrison Data Services teams will provide front and back office services to manage customer enquiries, appointments, scheduling and exceptions processing of up to 500,000 items each year. There is also an option to provide further field services to Southern Water including meter exchanges each year.

Simon Best, Managing Director of the M Group Services Energy Retail Division, commented: “Morrison Data Services was one of six suppliers to bid for this contract and we are delighted to have been chosen by Southern Water to deliver all three Lots through a single combined meter reading and back office support contract. Our expertise in field data collection, meter reading and meter inspections is core to our service offering and we will use our experience and strength in these areas, teamed with strong logistical planning and our unique data intelligence capability to ensure we return high quality outputs and deliver a first class end experience for Southern Water customers.”

MDS - Southern Water










Press contact:
Paul Gilbert, Head of Communications
Tel : +44 (0)1438 847275 / 07595014687
Email :

About Morrison Data Services
Morrison Data Services provides regulatory assurance and innovative solutions to energy and water retailers in rapidly changing markets. As a part of M Group Services, Morrison Data Services has access to enhanced capabilities across the business group in utilities, transport and communications and contributes towards a turnover in excess of £1.3bn and growing.

About M Group Services
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunication sectors in the UK. The Group has built and maintained relationships with clients over a number of years through operating businesses that include Morrison Utility Services, Dyer & Butler, Magdalene, Morrison Data Services and IDSystems. M Group Services is a trusted employer to approximately 9,000 skilled specialists working from 100 locations.