Wheatley Solutions - The Effect of Water Deregulation on SME Businesses

Article Date: 12th September 2017

 

 
 
 
 
 
 
A survey by Wheatley has revealed 42% of SMEs are unaware of the water market’s deregulation. And just 2% have already switched water supplier. 
 
Simon Murray, Water Solutions Manager at Wheatley said “It is clear that more needs to be done to raise awareness and promote the benefits of switching to SMEs – especially as they make up over 99% of all businesses!”
 
He continued “The results indicate that the primary driver for switching is price, which matches customer behaviour in the wider energy sector. 58% of respondents would be willing to change suppliers to someone they have never heard of before, if the price was right.” 
 
The data also shows that customer service is important for future customer retention, with interest from businesses in alternative tariffing and other value added services that support and encourage efficient usage to deliver sustainable savings, i.e. 47% of SMEs would use recycled water. 
 
Wheatley, the UK’s most experienced supplier of software solutions for managing data flows, market messaging and metering assets in the utilities sector, polled 500 SMEs across the UK in the first survey of SMEs since the water deregulation. 
 
To see the survey results for yourself, or read the whitepaper, visit: www.wheatleyinsights.co.uk
 
- ENDS – 
 
For further information, contact Gabrielle Tate or Jane Bromley on 01449 781001 or email gabrielle.tate@wheatleysolutions.co.uk
 
Notes to Editors
Wheatley was formed in 1991 to offer a solution to the UK electricity supply sector that would enable the transfer of market messages required to allow customers to switch provider following the introduction of competition to the market. 
 
Fast forward to today and as a company, Wheatley has over 25 years’ experience in delivering effective, industry compliant market messaging solutions to the UK energy sector and has deep domain expertise in developing mission critical solutions that enable supplier switching for end customers. Wheatley’s energy market messaging solution is at the heart of the supplier switching process for more than half of the UK gas and electricity market. 
 

This was posted by future water association in Members News

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