Water Utilities ripe for Customer & Data Driven Revolution says OFWAT

Article Date: 22nd November 2017

Ofwat’s chief executive believes the water sector, and other utilities, are ‘ripe for a revolution’ as she predicts a radical shake-up in how customers buy utilities and home services.

Speaking at the Water 2017 conference, Ofwat’s outgoing Chief Executive, Cathryn Ross, said that in the coming years, customers would no longer have multiple providers for home services and utilities. Instead, they would work with just one company which would take care of all the administration and much of the decision making when it comes to their bills and contracts for water, energy, broadband, home insurance and home emergency cover.

She also raised the interesting possibility that data – not only at customer interfaces but also potentially about network management - could become as important an asset for service providers as, pipes and wires.

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How is data driving pipeline and network management? Find out at: FUTURE WATER NETWORKS 2017




This was posted by future water association in Industry News

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