Water Retail Competition - 6 Months On

Article Date: 30th October 2017

Ofwat’s ‘Open Water’ reform of the water market came into effect from 1st April this year, and was possibly the most radical and disruptive innovation that we have seen in the Water Sector since Water privatisation in 1989. Initially giving only businesses the opportunity to buy their water services from whoever they choose, rather than simply from the water company whose area they reside in, this initiative ultimately paves the way for households to also buy their water services as freely as they are currently able to buy electricity and gas.

This conference brought together water regulators, water retailers, water wholesalers and support service organisations to openly share their experiences of water business retail separation in the last six months, and we were treated to some very candid and insightful views on the successes and failures that have occurred so far, and what all of this means for the future of water retail services in England and Wales.

The event was jointly organised by Future Water Association and the Institute of Water with the support of WRc who hosted the event at their excellent Swindon offices. 

Conference Speakers: 

- Michael Robertson, Market Performance LeadMOSL
- Emma Kelso – Senior Director for Customers & Casework, Ofwat
Simon Bennett – Wholesale Services Manager, Bristol Water
Siobhan Kennedy-Hall – Business Development Manager, Water2Business
Dr. Mike Keil – Head of Policy & Research, Consumer Council for Water
Neil Pendle – Managing Director, Waterscan
Claire Yeates – Director, Waterscan
Jon Wadley – Business Manager, Immerse Asset Management

Many thanks to all of our speakers for the time and effort they put into their presentations which were received with much interest. To view the speaker's presentations, along with their biographies - please click here.

Water retail separation will not only pave the way to better customer services – it will also provide new opportunities for the water industry supply chain, especially around asset data monitoring, analysis and reporting to meet the increasing demands of customers as well as Ofwat and CC Water. We would urge you to keep an eye out for future developments associated with this initiative, which you will be able to see regularly updated in our membership area of this website. All the more reason to join Future Water Association if you aren’t a member already! 


Event hosted & supported by:


This was posted by future water association in Industry News

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