New water sector report examines role of Data Analytics and Cost of Delivery

Article Date: 9th June 2017

 

Customer education, infrastructure modernization and the use of data analytics will be key tools to overcoming the water industry’s perennial challenges posed by aging infrastructure, according to the Black & Veatch 2017 Strategic Directions: Water Industry Report.

The report by the global infrastructure firm says a combination of investment and new business process approaches will also be critical to closing the gap between costs and consumer expectation.

According to Ralph Eberts, Executive Managing Director for Black & Veatch management consulting, proactive, two-way engagement and deliberate focus on the customer experience can change cost and water quality perceptions and help secure the rate increases needed to upgrade aging infrastructure.

Maintaining or expanding asset life was named the most significant sustainability issue for water utilities. Survey respondents, however, are showing significant interest in uniting data from once-siloed systems to increase operational efficiencies and inform smarter asset management.

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Related Event: Future Water Networks: Shine a Light on the Possible - click on this link 

This was posted by future water association in Industry News

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